PRIVACY POLICY

Monaco Jewelers respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, apply for financing, communicate with us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Billing and shipping address
• Telephone number
• Email address
• Payment and transaction information
• Order and purchase history
• Financing application information
• Communications you send to us by email, telephone, text message, online chat, or other methods
• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Website activity
• Date and time of access
• General location information derived from your IP address

This information may be used for website administration, security, analytics, fraud prevention, and improving the customer experience.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments
• Arranging shipping and delivery
• Communicating with you regarding purchases or inquiries
• Providing warranty and service information
• Processing financing requests
• Providing customer support
• Preventing fraud and protecting our business and customers
• Maintaining and improving our website and services
• Sending promotional or marketing communications when permitted
• Complying with applicable legal, regulatory, tax, accounting, or security requirements

We do not sell or trade your personal information to third parties for their own marketing purposes.

3. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business or provide requested services.

These parties may include:

• Payment processors
• Credit card authorization providers
• Banks and financial institutions
• Financing providers
• Shipping and delivery companies
• Website and e-commerce service providers
• Fraud-prevention and security providers
• Customer service providers
• Technology and hosting providers
• Professional advisers
• Government authorities or law enforcement when required by law

These service providers may receive only the information reasonably necessary to perform services on our behalf or complete a transaction.

We may also disclose information when necessary to comply with applicable law, respond to legal process, protect our rights or property, investigate suspected fraud, or protect the safety and security of Monaco Jewelers, our customers, or others.

4. Mobile Information and Text Messaging

We do not sell, rent, share, or otherwise disclose mobile telephone information to third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared with service providers when necessary to provide services such as customer support, messaging delivery, or other operational services.

Text messaging originator opt-in information and consent will not be shared with third parties for marketing or promotional purposes.

Your consent to receive text messages is not a condition of purchasing goods or services from Monaco Jewelers.

You may opt out of marketing text messages at any time by following the instructions included in the applicable message.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve performance, provide relevant content, and help prevent fraud.

A cookie is a small data file stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies and similar technologies may collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring pages
• Click activity
• Date and time of visits
• Website preferences

Some cookies are necessary for the website and shopping cart to function properly. Other cookies may be used for analytics, advertising, or personalization.

Most browsers allow you to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or prevent certain features from operating properly.

6. Shopify and Online Transactions

Our online store is powered by Shopify. Information you provide through our website may be processed through Shopify and other service providers used to operate our online store, process transactions, prevent fraud, and fulfill purchases.

Payment information submitted during checkout is transmitted using industry-standard encryption and secure payment-processing technologies.

Monaco Jewelers does not intentionally store complete credit card numbers on publicly accessible systems. Payment card information is generally processed by authorized payment-processing providers in accordance with their applicable security requirements.

7. Information Security

We take reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

Our website uses Secure Socket Layer/Transport Layer Security (SSL/TLS) encryption to help protect information transmitted between your browser and our website.

Although we take reasonable steps to protect your information, no website, electronic transmission, payment system, or data-storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

8. Marketing Communications

If you choose to receive promotional emails or other marketing communications from Monaco Jewelers, we may use your contact information to provide information about:

• New products
• Special offers
• Events
• Jewelry and watch services
• Financing opportunities
• Promotions
• Other Monaco Jewelers news

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Transactional communications concerning purchases, payments, shipping, warranties, service, security, or your account may still be sent when necessary.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Complete transactions
• Maintain business and accounting records
• Provide warranties or customer service
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Comply with legal or regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Choices

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

These rights may include requesting access to, correction of, or deletion of certain personal information that we maintain about you.

You may contact Monaco Jewelers to submit a privacy-related request. We may need to verify your identity before completing certain requests.

Some information may need to be retained where permitted or required by law, including information relating to completed transactions, fraud prevention, warranties, taxes, accounting, or legal obligations.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment providers, financing providers, shipping services, social media platforms, or other services.

Monaco Jewelers is not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their applicable privacy policies before providing personal information.

13. Website Errors and Inaccuracies

We make reasonable efforts to ensure that information displayed on our website is accurate and current. However, information may occasionally contain typographical errors, inaccuracies, omissions, or outdated information.

We reserve the right to correct errors, inaccuracies, or omissions and to update or change information at any time without prior notice, including after an order has been submitted.

Such corrections may relate to, among other things:

• Product descriptions
• Specifications
• Pricing
• Availability
• Images
• Inventory
• Promotional information

If an error affects an order you have submitted, we will make reasonable efforts to contact you and resolve the matter appropriately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

Any updated Privacy Policy will be posted on this website with a revised “Last Updated” date.

Your continued use of the website following the posting of an updated Privacy Policy constitutes acknowledgment of the revised policy to the extent permitted by applicable law.

15. Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or information we maintain about you, please contact:

MONACO JEWELERS
33955 Doheny Park Road
San Juan Capistrano, CA 92675
United States

Website: https://www.monacojewelers.com/